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FAQ

  • How much is the shipping?
    Shipping within Switzerland is FREE from an order value of CHF 99! Shipping with A-POST! With an order value... up to CHF 60 ................ CHF 11.90 from CHF 61 - CHF 98 ... CHF 9.90 from CHF99 .................. FREE SHIPPING Shipping with B-POST! With an order value... up to CHF 60 ................ CHF 9.90 from CHF 61 - CHF 98 ... CHF 7.90 from CHF99 .................. FREE SHIPPING
  • To which regions does HairCareStore deliver?
    We deliver exclusively to delivery addresses in Switzerland or the Principality of Liechtenstein. Our packages are shipped by Swiss Post.
  • How long does it take for my order to reach me?
    Shipping time for A Mail: 1-2 working days Shipping time for B-Post: 2-4 working days Our logistics do their best to get your order to you within the selected period of 1-4 working days. The next business day is the order processing time.
  • Where is my order?
    If you have not received your order within the specified days and you have not been contacted by us, send us an email to contact@haircarestore.ch and we will take care of your request immediately.
  • How & When will I receive the invoice for a purchase with "VAIL"?
    After completing your order, you will receive an email with the details! You have two options: OR IMPORTANT! Please always enter your first/last name & order number so that we can be able to assign your order.
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